In the Know

March 19, 2014 | By Waikiki Magazine Team

Get the inside track on what to see and do straight from the experts— the concierges working in Waikiki.

Dennis Noah, Jr.
Trump International Hotel Waikiki Beach Walk

Years working in Waikiki: 4

Three words that describe Waikiki: Fun, distinctive, charming

What is your favorite insider eating experience? I would start my evening at Wai`olu Ocean View Lounge here at Trump Waikiki where one may enjoy an Ilikea Mai Tai (The World’s Best Mai Tai contest winner) complimented by golden sunsets and a stunning panoramic view of the Waikiki ahupua`a. Afterwards, I would make my way over to Azure for their spectacular Pier 38 menu that offers extensive and delicious seafood options. Of course, we’ll need to end the evening on a sweet note with a cup of freshly-made mango or guava ice cream from Henry’s, a small hole-in-the-wall snack shop on Beachwalk Street.

What is your favorite thing to do in Waikiki? House Without a Key at the Halekulani is a hidden gem and is perfect for a first anything; first date, first trip to Hawa`i, etc. This open-air restaurant is situated next to the water with a large natural awning—a kiawe tree that provides shade to patrons.

At dusk, guests are serenaded by Hawaiian musicians and a lone hula performer—a treat for locals and visitors. Still have some spare time? Fun-seekers can attempt to find all 21 markers of the Waikiki Historic Trail while exploring the city.

What do you love best about your job? We do our best to create memorable experiences for our guests and in return we are rewarded by gracious compliments, smiles and tears of joy. We are faced with unique challenges on a daily basis but finding the best solution is the ultimate goal.

Any fun concierge stories that you want to share? We receive interesting requests from time to time but my boss was once asked for a live dolphin. Yes, a large marine mammal to take home. I was also asked for a large animal but it was a bird instead—preferably of a rare or exotic species like an eagle.

In the Know features members of The Concierge Association of Hawaii, which provides educational and professional growth among its members and those aspiring to pursue a future in the concierge profession. The Concierge Association of Hawaii has developed a professional network among hotel concierges, the surrounding communities and local businesses to improve the Hawai’i guest experience and stimulate a consistent level of service excellence.